Billing & Shipping Adresses - Important

First time orders must be shipped to the billing address

How can I get my order shipped to a different address than my billing address?

We strongly recommend and prefer that first time customers send their order to the billing address on file with the card account. We may require you to do so in order to comply with our fraud prevention standards. Orders can sometimes be shipped to a different address, however, we still require the correct, matching address for your credit card in addition to the shipping information. If you need to make arrangements for shipping to a different address, please call 1-888-533-8003 during normal business hours (9 am - 5 pm Eastern Time) to speak with a representative.

How do I send a gift?

We do prefer to send first-time orders to the cardholder at the billing address in order to ensure you receive your order, however, to make arrangements for shipping, please call 1-888-533-8003 during normal business hours (9am - 5pm Eastern Time) to speak with a representative. We strongly recommend that you call in order to avoid any processing delays.

Your policy states that first time orders must be shipped to the billing address. What do I do if my billing address is a PO Box?
Our preferred delivery carrier, UPS, cannot deliver to a post office box. If your billing address is a PO Box, please provide your street address as the shipping address and the PO Box as your billing address. We must still have the correct billing address in order to process the credit card. If you would like your order shipped to your PO box, please call Customer Service more information about shipping options.